Trusted Maintenance Service Provider to Higher Education
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We take pride in our ability to develop long standing relationships with our customers. Through challenges faced and many accomplishments over the years, JCW have gained valuable experience in client synergy, technical innovation and service professionalism. We thought our recently published University of Plymouth Case Study, nicely demonstrates the importance of a well maintained relationship.
HVAC Planned Maintenance Contract
JCW has looked after the current HVAC contract for this higher education institution since 2019. However, history between JCW and The University of Plymouth actually dates back to 1998.
When the original contract grew in volume and in value, a satellite office was set up in Plymouth. The retender in 2004 saw another contract growth with the addition of boilers and ventilation services. By 2010, our contract with the University had grown to include air handling equipment and ancillary mechanical equipment.
We currently have a fully qualified air conditioning engineer, a fully qualified heating engineer, a junior HVAC engineer as well as a plumber, all based permanently on site at the Plymouth campus. The engineers carry out all planned and reactive repairs. The University of Plymouth’s PPM is managed by a dedicated Manager and Administrator located within the City of Plymouth. Together with our in-house specialists company wide, we also complete additional challenges such as the Combined Heat and Power (CHP) Systems overhaul , TM44 Energy Inspections and the BMS Integration Project.
The development of long term relationships starts with providing the required service and at the right price, after which we focus on measuring our performance through monthly reports and data analysis during monthly meetings. Once these processes have been established we can look to add value through improved technical solutions, enhanced workflow processes and energy saving initiatives. We spend valuable time with our customers, getting to know their drivers and points of focus, thus building strong and long term relationships.
Want to find out more about our history, maintenance specification and dedicated team on this account? Read the Case Study: University of Plymouth here.
We pride ourselves in our collaborative and flexible approach to managing technical HVAC contracts, and whilst we are an engineering focussed organisation, we recognise the importance and relevance of dealing with “people”. In summary the key to developing long term relationships is “providing the service” and getting quality time with our customers.
We wholly embrace the way in which our clients shape our core values for the better. We mold our service provision around their needs and with this philosophy, hope to be serving the higher education sector for many more years to come.
